Terms & Legal

The use of this site is subject to the conditions set out below and by using this site, you consent to these conditions. The website reserves the right to change these conditions at any time without notice. However, any changes will be exposed here.


This site is the property of EIRL FREMERY who maintains and operates it.



All names, logos, trademarks and titles used on this site are registered trademarks or registered names of their owners.



At, when you visit our online store, we help you keep control of your personal information. We will ask for your name, e-mail address, telephone number, postal address, customer number. You will be notified in advance if we ask you for further information. Regarding the mailing list, you will have the possibility to unsubscribe at any time, by sending us an email: will not provide your personal information to any third party organization. Your personal information (such as your name, address and phone number) or the content of your orders will not be sold or released. The General Conditions of Sale ("GTC") are applicable exclusively to the online sale of products offered by koana on The GTC are available to customers on where they are directly available and can also be communicated on request by any means. These General Terms and Conditions of Sale are entered into on the one hand Këoana, EIRL FREMERY registered at the RCS of Toulouse under N ° SIRET 832 452 486 00018 having its registered office at 161 Bourg de Poyaller - 40250 Saint Aubin, and secondly any person who made a purchase on the website, hereinafter referred to as "the Customer". Any purchase on the site automatically entails the acceptance of all these conditions which the Customer acknowledges having read beforehand. Prior to any order, the Customer declares to be legally capable of engaging under these General Terms and Conditions of Sale.



To place an order on the Site, the Customer must first create his personal customer area. Once created, to access it, the Customer must identify himself using his username and password secret, personal and confidential. It is the responsibility of the Customer not to communicate his username and password in accordance with the provisions of the article PERSONAL DATA. Each Customer agrees to maintain strict confidentiality of the data, in particular username and password, allowing him to access his customer area, the Customer acknowledging being solely responsible for access to the Service through his username and password, except proven fraud. Each Customer undertakes to inform Këoana immediately in the event of loss, misappropriation or fraudulent use of his username and / or password.


The Customer agrees upon registration to: - deliver real, accurate, up-to-date information when entered in the service registration form, and in particular not to use false names or addresses, or names or addresses without authorization. - keep the registration data up-to-date so that it is always real, accurate and up-to-date.

The Customer further undertakes not to make available or distribute any illegal or reprehensible information (such as defamatory or identity theft) or harmful information (such as viruses). Otherwise, këoana will be able to suspend or terminate the Customer's access to to its exclusive wrongs.



Këoana strives to ensure optimal availability of its products. Product offers are valid while stocks last.

If in spite of the best efforts of Këoana, a Product was unavailable after the order of the Customer, Këoana will inform the Customer by email, as soon as possible and the Customer will have the choice between:

- the delivery of a product of a quality and a price equivalent to that initially ordered, or

- the refund of the price of the ordered Product at the latest within thirty (30) days of the payment of the sums already paid.

It is agreed that apart from refunding the price of the unavailable Product, if this option is requested by the Customer, Këoana is not liable for any cancellation indemnity, unless the breach of contract is personally attributable to it.

With the exception of any mention to the contrary in these Terms and Conditions and without prejudice to the right of withdrawal provided by applicable law, the Customer's orders are firm and final.

When placing an order, the Customer must select the selected Products, add them to his basket indicating the selected Products and the desired quantities. The Customer has the opportunity to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his basket, before validating it.
The Customer agrees to read the Terms and Conditions then in force before accepting them and to confirm the terms and possible delivery and withdrawal costs prior to payment of the order. The confirmation of the order entails acceptance of the GTCS and forms the contract.

The contractual information relating to the order (including the order number) will be confirmed by e-mail in due time and at the latest at the time of delivery. Këoana strongly advises the Customer to keep on a reliable and durable support this confirmation of order as proof. An invoice will be given to you. Këoana also advises the Customer to keep this invoice on a reliable and durable support as proof.

Any email that will be sent to the Customer as part of an order will be sent to the email address that the Customer uses to identify himself in his customer area.

Këoana reserves the right not to validate the Customer's order for any legitimate reason, especially in the event that:

- The Customer does not respect the General Conditions in effect when ordering;

- The order history of the Customer shows that sums remain due under previous orders;

- One of the previous orders of the Customer is the subject of a litigation in process;

- The Customer did not respond to a request for confirmation of his order that Këoana sent him.

Këoana archives sales contracts for Products in accordance with the applicable legislation. By sending a request to the following address,, Këoana will provide the Customer with a copy of the contract that is the subject of the request.

Any modification of order by the Customer after confirmation of his order is subject to the agreement of Këoana.

The information provided by the Customer when placing the order (including name and delivery address) engage him. Thus, the responsibility of Këoana can not in any way be sought in the event that an error during the placing of the order would prevent or delay delivery.
The Customer declares to have full legal capacity to engage under these Terms and Conditions.

Registration is open to qualified adults and to minors on condition that they intervene under the supervision of the parent or guardian having parental authority. Under no circumstances may registration be authorized on behalf of third parties unless it is validly authorized to represent it (legal person for example).

Registration is strictly personal to each Client.In the event of a breach by the Customer of one of the provisions hereof, Këoana reserves the right to terminate the Customer's account without notice.


The Customer expressly acknowledges that any order made on is an order with a payment obligation, which requires the payment of a price against the supply of the ordered Product. In any case, Këoana reserves the right to check the validity of the rules, before the order is shipped, by any means necessary.

Orders can be paid using one of the following payment methods:

- Payment by credit card: the payment is made directly on the secure banking servers of Këoana Bank, the bank details of the Client do not transit on the Site. The Customer's order is recorded and validated upon acceptance of the payment by the bank. The Client's account will be charged the corresponding amount only when the data of the bank card used will have been verified and the debit will have been accepted by the bank having issued the bank card.

The impossibility of debiting the amounts due will result in the immediate invalidity of the bank account. sale. In particular, the credit card may be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect.


All the prices presented on are indicated in Euro and are inclusive of all taxes, excluding delivery costs, invoiced in addition and specified to the Customer during the validation of his order. The price is payable in euros (€) exclusively and is due in full after confirmation of the order. The proposed prices include the discounts and promotions that Këoana would have to grant.

Këoana reserves the right to modify its prices without notice and the prices invoiced to the customer correspond to the prices displayed on the site at the time of the validation of the order. Këoana remains the exclusive owner of the Products ordered on the Site until receipt of the full price, including postage.


Promotional codes apply only to non-discounted base prices. Only one code can be used in the same order and promotional offers can not be combined with sales, current promotions or purchase orders unless otherwise stated in the terms of the offer or by Këoana. Promotional codes are not refundable during an exchange. Këoana gives itself the right to refuse or cancel any order which would have benefited from a promotional offer following a fraudulent manipulation.



The delivery deadlines noted, following validation of your order, are as follows:

-DELIVERY COLISSIMO EXPERT France Métropolitaine & Belgique (with signature):2 to 4 days for France m
- DELIVERY COLISSIMO EXPERT ( with signature ): 5 to 8 days 

- DELIVERY OUTRE-MER EXPERT ( with signature ): 5 to 8 days

- COLISSIMO WORLDWIDE : with indicative delivery time 5 to 10 days

Delivery times indicated are indicative times from the day following the validation of the order by the Customer. They correspond to the processing and delivery times of the products. In any case they can not be opposable and any overrun may not give rise to damages and interest or refund of shipping costs. In any case, the Products will be sent by the usual postal services or by carrier. Këoana declines any responsibility in case of too much delivery time due to the postal services or means of transport, as well as in case of loss of the Products ordered or strike. The transport risks are borne by the Customer, who must make a reasoned protest directly with the postal services or with the carrier. In addition, it is specified that the ownership of the Products ordered will be transferred to the Customer only the total payment of the invoice price, and this shipping cost included.

The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order. Këoana undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum of thirty (30) days after receipt of order. Delivery times are announced in working days on the Site when ordering. These delays include the preparation and shipping of the order and the time provided by the carrier. Këoana agrees to ship the products in accordance with the deadlines announced at the basket, provided that the payment of the order has not been previously refused. However, if one or more products could not be delivered within the originally announced deadline, Këoana will send an email indicating to the Customer the new delivery date.

The Products will be delivered to the address indicated by the Customer when ordering. It is therefore up to him to check that this address does not contain an error. The responsibility of Këoana can not be held liable if the address provided by the Customer is incorrect, preventing or delaying delivery. On delivery, you may be asked to sign a receipt. It is the Customer's responsibility to verify that the Products delivered are in compliance with his order and that the package is sealed and not damaged. If this is not the case, the Customer must imperatively indicate it on the delivery note. No claim on the quantity or condition of the Product will be accepted if the claim has not been made on the delivery note.


Undelivered package: The Customer must ensure that his personal data provided during the validation of his order are accurate and complete. Këoana can not be held responsible for the impossibility of delivering the order if the customer's data contain an error or are incomplete.

In case of return to the sender for incomplete or erroneous address, the return costs of the parcel will be billed to the Customer. No dispute relating to the delivery itself is possible if the package appears on the electronic tracking as having been delivered, the carrier's electronic tracking system (flash).



In the event that the Customer has any doubt of any nature whatsoever on the condition or the contents of his parcel or in the presence of an apparent anomaly of the parcel (damaged parcel, open parcel, traces of liquid, etc.). ..), he is required:
- not to open the parcel and to refuse the goods by immediately issuing a statement of anomaly directly to the carrier or to report it unopened to the nearest post office within 5 working days after receipt of the parcel to make establish a "finding of spoliation".

- to refuse the parcel delivered by the carrier and to report this incident to the customer service of Këoana (



Despite all the care taken by Këoana in the preparation of packages, it is possible that a product is missing or defective, after the shipment of the package. Upon receipt of the order, the Customer must check the conformity of the products received.

Any anomaly concerning the delivery (missing or defective product) must be notified, the same day of receipt by email with a photo to customer service Këoana

Këoana reserves the right to ask the Customer to return the defective Product. Without reservation for deterioration duly notified by the Customer to the delivery company upon receipt of the package, or before opening for a package deposited in the mailbox, no claim for a missing product can be accepted if the weight of the package registered by the delivery company when it is taken over, certifies that the order is complete.



Any order placed on the Site and delivered outside France may be subject to any taxes and customs duties that are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. Këoana is not required to verify and inform the Customer of the amount or the terms of customs duties or applicable taxes. To know them, it is up to the Customer to inquire with the competent authorities of his country.


In accordance with the law, the Customer has a right of withdrawal of fourteen (14) clear days to return, at his own expense, the Product (s) he has ordered (s) if the one (s) - It does not give him (it) not satisfaction without having to justify the reason, in accordance with the provisions of articles L 121 and following of the code of the consumption. This period runs from the day of receipt of the order. To return any Product (s), the Customer must first contact Këoana's customer service department ( indicating his or her wish to return or exchange the Product (s), specifying its number. order and the reference of the Product (s) concerned.

Remember to indicate your order number on the inside or attach your purchase order to your return package. All returns must be made at your expense in Colissimo against signature to:




31560 NAILLOUX (France)

The Product (s) must be returned (s) returned new (unused), in its original packaging, in perfect condition, suitable for resale. Any risk related to the return of the product is the responsibility of the Buyer. No return package will be accepted by Këoana if sent in postage due. If the conditions mentioned below are fulfilled, Këoana will reimburse the Customer, within fourteen (14) days from the date of receipt by Këoana of the package, the sums paid by the Customer, except for expenses sending and returning Products in Këoana which remain the responsibility of the Customer.

This reimbursement may be made by the same means of payment as that used for the Customer. As such, the Customer having paid his order in the form of credit vouchers / gift vouchers can be reimbursed by credit / gift vouchers according to the will of Këoana.

Items sold as sales, promotions, private sales or as part of a promotional offer subject to purchase conditions are not returned or exchanged.

By accepting these General Conditions of Sale, the Customer expressly acknowledges having been informed of the terms of withdrawal.


For any question or request concerning an order placed, the Customer can contact Këoana by email, at or via the contact form.


Këoana can not be held responsible for the non-performance of the contract in case of out of stock or unavailability of the product due to force majeure, disruption or total or partial strike including postal services and means of transport and / or communications.

The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions over the Internet. Thus, Këoana does not guarantee that the Site and its services operate without interruption or error of operation. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change the content and / or presentation. Këoana can not be held responsible for the use of the Site and its services by the Clients in violation of these Terms and Conditions and any direct or indirect damages that such use may cause to a Customer or a third party. In particular, Këoana can not be held responsible for misrepresentations made by a Customer and his behavior vis-à-vis third parties. In the event that the responsibility of Këoana is sought because of such behavior of one of its Clients, the latter undertakes to guarantee Këoana against any conviction pronounced against him and to repay Këoana of all expenses, including legal fees, incurred for his defense.


In the event of a dispute, you must first contact the customer service department of the company at the following address:



These Terms and Conditions are governed, interpreted and applied in accordance with French law. The Customer acknowledges having read these Terms and Conditions carefully. By registering on the Site, the Customer confirms having read the General Conditions and accepting them, making it legally bound by the terms of these General Terms and Conditions. The General Conditions applicable to the Customer are those available on the date of the order of which a copy dated to date can be given to the Customer at his request, it being specified that any modification of the General Conditions that would be made by the Operator is not will not apply to any order previously made, except with the express agreement of the Customer at the origin of a given order. This contract is subject to French law. In case of dispute, the French courts will be competent.


For any question or request concerning an order placed, the Customer can contact Këoana by email, at or via the contact form.